Great entertainment starts with self-awareness. BP99 believes every Malaysian player deserves to enjoy online gaming in a way that's fun, controlled, and doesn't compromise their personal or family wellbeing.
At bp99, we believe that online gaming — whether it's slots, Live Casino baccarat, EPL or Liga Super Malaysia Sports Betting, cricket, or lottery — should be a source of entertainment and enjoyment, not financial stress or personal hardship.
The hard truth is: some players may lose control without even realising it. That's why bp99 doesn't just place a "play responsibly" disclaimer at the bottom of a page and call it a day. We go much further — providing real tools, accessible support, and early-detection systems that genuinely work to protect every one of our members.
This page is a comprehensive guide on how bp99 outlines bp99's responsible gaming commitments, the tools available to you, warning signs to watch out for, and where to get help if you need it. Read carefully — this information may be useful for you or someone you care about.
All these tools can be activated directly from your account settings — no charges, no judgment, no questions asked. Your privacy is fully protected.
Set the maximum amount you can deposit each day, week, or month — for example, a daily limit of RM 200. Once the limit is reached, the system will automatically decline any additional deposits until the limit period resets.
Daily Weekly MonthlySet a limit on how much you can lose within a given period. Once your losses reach the limit you've set, your account will automatically be restricted from placing new bets until the limit period resets.
Configurable ImmediatelySet a daily or per-session play time limit. The bp99 platform will send you an alert as you approach your time limit and will automatically log you out once it is reached. Perfect for players who tend to lose track of time.
Pop-up Alerts Auto LogoutChoose to take a break from the bp99 platform for 24 hours, 48 hours, 7 days, 30 days, or up to 6 months. During the break period, you will not be able to log in, make deposits, or play. Your balance remains safe.
24 hours – 6 months ExtendableThe most serious option — apply for full self-exclusion from the bp99 platform for a minimum period of 6 months. Once activated, it cannot be reversed during the chosen period. Eligible balances may be withdrawn.
Min 6 months Cannot be cancelledView a complete record of all your gaming activity, deposits, withdrawals, and losses for any given period. This helps you clearly identify spending patterns and make more informed decisions.
Full report Download PDFGambling problems rarely appear overnight. They typically start gradually, with small signs that are easy to overlook. Recognising these signs early can save you from far more serious consequences.
It's important to remember that gambling problems can affect anyone — regardless of background, income, or experience. It is not a sign of weakness. It is a health issue that can be addressed with the right support.
Continuing to play or increasing your bet amount in hopes of recovering money you've already lost.
Using money set aside for rent, bills, food, or family necessities to gamble.
Hiding gambling activity or the amounts spent, or lying about where the money has gone.
Has tried multiple times to stop or cut back on gambling but has always failed.
Feeling anxious, irritable, or stressed when not playing, or using gambling as an escape from life's problems.
Borrowing from family, friends, or using credit cards to fund gambling.
Answer the following questions honestly. This is for your personal use only — no data is sent anywhere.
1. Have you ever played longer or spent more than you planned?
2. Have you ever felt guilty or regretted playing?
3. Have you ever neglected family or work responsibilities because of gaming?
4. Do you feel the need to bet larger amounts to get the same level of excitement?
The process is simple and takes less than 3 minutes. You can change these settings at any time — however, decreasing your limit requires a 48-hour waiting period for your safety.
Access your bp99 account via the website or mobile app. Always make sure you're using a secure, personal device.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu that appears.
In the settings menu, look for the "Responsible Gaming" or "Safe Play" section and click on it.
Choose the type of limit you want (deposit, loss, time, or break), enter your preferred value, and click "Save". The limit takes effect immediately.
This is not merely a legal obligation for us — it is a core value that shapes how bp99 operates every single day.
Bp99's AI system monitors the playing patterns of every member. If potentially concerning patterns are detected — such as frequent loss-chasing or a sudden spike in consecutive deposits — our team will proactively reach out to offer support.
Bp99's customer service staff undergo specialised responsible gaming training. They know how to speak with members who may be struggling — with empathy and without judgement — while directing them to the right support resources.
While you play, bp99 periodically displays "reality checks" — notifications that remind you how much time has passed in your current session and how much you've spent, helping you stay aware and in control.
BP99 strictly enforces a minimum age requirement of 18 years through a rigorous KYC process. Any attempt to register using false information will result in account closure and forfeiture of all funds.
BP99 publishes an annual report on our responsible gaming efforts, including statistics on self-protection tool usage and improvements that have been implemented — our commitment to genuine accountability.
BP99 works with local Malaysian problem gambling support organisations to ensure members who need professional help are directed quickly and accurately to the right resources.
Acknowledging that you or someone you care about may have a gambling problem is a courageous first step. It's far better to act early than to wait until things get worse.
Below are support resources you can reach out to. All services are professional, confidential, and non-judgemental. Seeking help is not a sign of weakness — it's a sign of wisdom.
24/7 live chat – Contact our team for help activating self-protection tools or to talk through any concerns. All conversations are completely confidential.
Talian Kasih: 15999 (Ministry of Women, Family and Community Development) – Available 24 hours a day for guidance and referrals to appropriate support services.
Malaysian government hospitals provide psychiatric and counselling services for dependency issues. Referrals can be made through a general practitioner or directly to the psychiatry department.
Support@bp99.run – If you prefer written communication, send us an email. We'll respond within 24 hours with relevant support information.
Create your bp99 account today and enjoy over 1,000 games — slots, Live Casino, football, badminton, cricket, and lottery — with self-protection tools ready for you to use from day one.